The following videos will show you how to navigate and manage our Help Center in Zendesk.
Main Navigation
This video takes you through the landing pages for the main help center, categories, and sections. It also covers what an article looks like and how to view comments.
Guide Admin Settings
This video shows you what settings you can control and change within the Guide Admin.
User Segments
This video covers how to edit user segments and add new users to the help center as Light Agents.
Add a Category, Section, or Article
This video is a demonstration of how to add a new category, section, and article. For more information about creating new articles, check out Creating Help Center Articles.
If you have any additional questions about Zendesk, we have also created some articles about functions that are often used when creating articles and monitoring comments. Check those articles out here:
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