Quality Assurance

On-Boarding

• Corporate & Graphic Style Guide
• Onboarding Manual
• Being a Liaison
• Previous Projects
• Talent Orientation
• Navigating the Drives

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On-Going Projects

• Deactivating Courses
• Creating Previous Project Videos
• Managing Customer Feedback
• Updating the Master Course List

Audits

• Updating Spanish Kits
• QuickBooks Audit
• Video Audit
• M: Drive: Tagging Images and Videos
• Kit Audits
• Online Course Audits

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Zendesk Management

• Zendesk Tour
• Creating Help Center Articles
• Embedding Files in Zendesk
• Creating Screen Recordings in Loom
• Monitoring Comments on Zendesk